Returns & Exchanges

At Merchology, we want you to be completely satisfied with your order, which is why we offer a straightforward return process for all non-customized products within 30 days of delivery. Please note that personalized or logo-branded items are generally non-returnable unless a manufacturing defect or printing error has occurred.

Return Process

• 1.
  Check Eligibility

  Ensure your items are in their original, unworn condition with tags attached and verify that the product is not a custom-branded item.

• 2.
  Initiate Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

• 3.
  Pack and Ship

  Print your prepaid shipping label, securely pack your items in the original packaging, and drop the parcel off at the designated carrier location.

• 4.
  Receive Refund

  Once our warehouse inspects the returned goods, your refund or exchange will be processed within 7-10 business days to your original payment method.